Contact Us

Help with gambling concerns

If gambling is causing you distress, the contact form is not the right place to start. Specialist support services are available around the clock, and they can talk through your situation confidentially. Those services exist precisely for moments when a chat with an operator feels like too much. Turning to them directly gets you to people trained to help, rather than waiting on a general enquiry queue.

Self-exclusion tools and deposit limits are also managed within your Ladbrokes account settings. Adjusting those yourself is immediate and does not depend on a reply from the team. For anything urgent about your wellbeing, use the dedicated helplines and webchat options listed on responsible-gambling pages instead of this form.

Language the team reads

Correspondence is handled in English, so write to us in English for the quickest route to a useful answer. Messages in other languages may still be read, but they can take longer to process while the team arranges translation. Keeping your enquiry in English avoids that extra step.

Keeping your details safe

Never send account passwords, PINs, card numbers, or scans of identification documents through this form. The team will never ask for those items via this channel, and no legitimate request requires them in a message. If you receive a reply asking for such information, stop and report it through the official support route instead of responding.

Financial matters are best raised through the cashier section of your account, where your identity is already verified. That way, sensitive data stays within the protected environment rather than travelling as plain text. For document verification, the secure upload facility in your account is the only place to submit scans.

What happens to your message

Your enquiry is read by the support team and answered in due course. Response times vary depending on the volume of messages, but each one is dealt with in turn. If your question concerns an ongoing complaint, keep the reference number from any previous correspondence so the team can locate your case quickly.

For complaints that remain unresolved after the team has responded, independent dispute resolution services exist as a next step. Those services are separate from Ladbrokes and operate under their own rules, so check their eligibility criteria before submitting anything. The contact form is the starting point, not the end of the road, when a problem persists.